All products are purchased from Etcetera Hong Kong, a branch of Spanish Bookstore Hong Kong, a Hong Kong registered sole proprietorship.
Payment - Spanish Bookstore Hong Kong credit card payments using the third party Paypal system. Upon checking out you will be prompted on the payment method. We also accept bank transfer/deposit, but it must be made within 48 hours after you have placed your order. Otherwise, your order will be cancelled.
Shipping rates – HK$10 per order (handling and shipping). If an item you ordered is out of stock, we will inform you via email of the expected delay or provide you with other options.
Please allow 2-4 days for the available products to be delivered to you.
Warranty & Claims - Returns Policy
We guarantee all defective merchandise for 2 days from the receipt of shipment. If you are not satisfied with your purchase you may return any defective merchandise, for a prompt refund or exchange. Return cost will need to be borne by the customer.
Etcetera Hong Kong / Spanish Bookstore Hong Kong has the final discretion on orders placed and will inform you directly if there are any issues with the order